1 Managing Software Engineers and their Knowledge

This chapter begins by reviewing the history of software engineering as a profession, especially the so-called “software crisis” and responses to it, to help focus on what it is that software engineers do. This leads into a discussion of the areas in software engineering that are problematic, as a basis for considering the knowledge management issues. Some of the previous work on knowledge management in software engineering is then examined, much of it not actually going under a “knowledge management” title, but rather “learning” or “expertise”. The chapter goes on to consider the potential for knowledge management in software engineering, and the different types of knowledge management solutions and strategies that might be adopted, and touches on the crucial importance of cultural issues. It concludes with a list of challenges that knowledge management in software engineering needs to address.